Frequently Asked Questions

Hisense is a multinational company founded in Qingdao city, on the east coast of China in 1969. Initially Hisense only produced radio. With the priority of 4 elements, namely: Technology, Quality, Integrity and Responsibility, now Hisense has become one of the Top 5 World Electronic Enterprises whose products have penetrated to America, Europe, Australia and Asia. By 2015 Hisense has acquired Sharp in America. 69,000 workers worldwide Brand TV No.4 in the world Brand TV No.1 in China 13 years in a row Brand Refrigerator No.2 in China Brand AC No.4 in China.

Your TV settings menu will have an option for CHANNEL, in this menu there is an AUTO CHANNEL SCAN option. Make sure your TV is connected to an outdoor antenna that supports digital receptions then select AUTO SCAN to a begin a scan for channels available. If you need further instructions please be with your product and contact Hisense Customer Support on 021-2954 1845 / 021-2954 1846 / 081387000898. Hours of operation are Monday to Friday 09:00 am to 06:00 pm.
Specific Hisense TV’s support the HD free-to-air channels which can be accessed by performing an auto scan of TV channels on your TV product. If you need further instructions please refer to your product manual or be with your product and contact Hisense Customer Support on 021-2954 1845 / 021-2954 1846 / 081387000898. Hours of operation are Monday to Friday 09:00 am to 06:00 pm.
In 2015 Hisense released its first Netflix integrated televisions in selected Smart TV models. Television models with a dedicated Netflix button on the remote control can easily be identified as supporting Netflix. On these models the Netflix service is pre-loaded and can be launched with the Netflix button on the remote.  If you have any questions please be with your product and contact Hisense Customer Support on 021-2954 1845 / 021-2954 1846 / 081387000898. Hours of operation are Monday to Friday 09:00 am to 06:00 pm.
All Hisense TV’s have pre-set Sound Mode settings which can be adjusted by accessing the Sound Settings Menu. Audio from the TV can chang depending on the size of the room it is set up in and if there is anything blocking the TV’s built in speakers. If you need further instructions please be with your product and contact Hisense Customer Support 021-2954 1845 / 021-2954 1846 / 081387000898. Hours of operation are Monday to Friday 09:00 am to 06:00 pm.
Hisense Customer Support provide all television firmwares and are required to verify your specific television before providing any firmware. If there is an available firmware version available we will provide it immediately for you to access along with instructions on how to update. Please be with your product and contact Hisense Customer Support on 021-2954 1845 / 021-2954 1846 / 0813 8700 0898. *Hisense Customer Support hours of operation are Monday to Friday 09:00 am to 06:00 pm.
Hisense Customer Support provide all television firmwares and are required to verify your specific television before providing any firmware. Please contact Hisense Customer Support together with your product on 021-2954 1845 / 021-2954 1846 / 081387000898. Hisense Customer Support hours of operation are Monday to Friday 09:00 am to 06:00 pm.
You can order a new remote control by contacting our Customer Support Centre on 021-2954 1845 / 021-2954 1846 / 081387000898 or sending them an email (service@hisense.id)  with the model and serial number of your Television. Hours of operation are Monday to Friday 09:00 am to 06:00 pm.
Replace the batteries or if they are new make sure the batteries are placed correctly (negative and positive facing the right way as per the diagram in the remote itself). Pointing the remote directly at the TV press a button any button the remote to test this has resolved the issue. If you are still having difficulties make sure you are with your product and contact Hisense Customer Support on 021-2954 1845 / 021-2954 1846 / 081387000898. Hours of Operation are Monday to Friday 09:00 am to 06:00 pm.
Specific Hisense TV’ models support the playback of 4K content via HDMI, USB3 or streaming service via Netflix (subscription required). If you have any questions please be with your product and contact Hisense Customer Support on 021-2954 1845 / 021-2954 1846 / 081387000898. Hours of Operation are Monday to Friday 09:00 am to 06:00 pm.
Depending on the content being watched, picture settings may need to be adjusted manually. You can easily do this by accessing the TVs settings and navigating to the video section to adjust brightness as well as other video settings. If the issue persists please be with your product and contact Hisense Customer Support on 021-2954 1845 / 021-2954 1846 / 081387000898. Hours of Operation are Monday to Friday 09:00 am to 06:00 pm.